Privacy Policy
Effective November 13, 2026
VA Water Damage LLC dba Restoration Doctor ("Restoration Doctor," "we") provides water damage restoration and related services in Washington, DC and Southern Maryland. This policy explains what information we collect through RestorationDoctorDC.com and how we use it.
What we collect
- Service requests and contact forms: your name, phone number, email address, property address, and the details and photos you give us about your loss.
- Chat: the messages you type, your name and phone number, and any photos you send.
- Job and claim records: photos, moisture readings, scope sheets, invoices, signed work authorizations, and insurance claim information connected to work we perform for you.
How we use it
We use this information to respond to you, perform and document our work, prepare invoices, communicate with your insurance carrier and adjuster about your claim, collect payment, and meet our legal and licensing obligations. We use automated tools, including AI services, to read the text and photos you send so we can sort and route your request.
Chat conversations
When you use the chat on this site, we store the conversation, the name and phone number you give us, and any photos you send. Our dispatch team reads these conversations to respond to you, and we keep them as a record of your request.
Text messages
If you check the box to receive text messages, we text you about your service request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share your phone number or text-message consent with third parties for their marketing.
Cookies, analytics and advertising
- We use Cloudflare Turnstile to protect our forms and chat from spam and abuse.
- We do not use tools that record your screen, mouse movements or keystrokes.
Children
This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Who we share it with
We share information with your insurance company and its adjusters as needed to handle your claim, and with service providers who host our systems, send our email or process payments for us. When the law requires it, we also share it with our attorneys, courts or government agencies. We do not sell personal information.
How we protect it
Our records are stored with hosting providers that encrypt data in transit, and access is limited to our staff.
Your choices
You can ask us to correct your information, delete it, or tell you what we hold about you, by contacting us.
Changes
If we change this policy, we will post the new version on this page with a new effective date.
Contact
VA Water Damage LLC dba Restoration Doctor, 4315 50th St NW Suite 100 #7112, Washington, DC 20016. office@restorationdoctors.com · (202) 922-1444