Water Damage Restoration in Montgomery County, MD

Our Montgomery County coverage starts at the District line and takes in Chevy Chase, Bethesda, Silver Spring, Takoma Park and Kensington. Three of those places have their own pages, written for their housing and water risks.

• Bethesda: finished basements, downtown high-rise condos, and homes that lean on sump pumps in a hard rain.
• Chevy Chase: tree roots in old sewer laterals, slate roofs, and century-old plumbing behind plaster walls.
• Silver Spring: downtown towers, 1920s to 1950s bungalows, and the low blocks along Sligo Creek.
• Takoma Park, on the District line: century-old frame houses with plaster walls and cast-iron drains.
• Kensington, north of Chevy Chase: older frame houses on mature, tree-lined streets.

For an address that is not on this list, call (202) 922-1444 and ask.

The public water and sewer system here is run by WSSC Water, not DC Water. WSSC Water serves Montgomery and Prince George's counties. Its website says to report a water emergency, such as a broken water main, or a sewer emergency, a backup into your home, at 301-206-4002 (WSSC Water, Emergency Water and Sewer Problems, read October 26, 2026).

Whichever agency handles the pipe, the water still has to be removed, contaminated materials taken out and the structure dried. That is restoration work. For a burst pipe inside the house, close the main shutoff first, then call a restoration company and a licensed plumber.

Restoration Doctor of Washington DC dispatches crews 24 hours a day, 7 days a week. For a Maryland address, ask dispatch for the arrival window when you call. Response times vary based on crew availability and demand.

Basements

Most older houses here have full basements, and many are finished. A failed supply line, a water heater or a washing machine hose sends water to the lowest level, and storm water pushes in when the ground is saturated. A sump pump that loses power in the same storm stops exactly when it is needed.

Creeks, low blocks and tree roots

Sligo Creek and its tributaries run through Silver Spring, and the low blocks beside them take on storm water in heavy rain. In Chevy Chase and other older, tree-lined neighborhoods, mature street trees put roots into old sewer laterals, and a slowly failing lateral shows up as a backup into the basement.

Towers and apartment buildings

Downtown Bethesda and downtown Silver Spring have mid- and high-rise buildings where a leak on one floor wets the units below it. The crew maps the path through every affected unit and dries them together. The District guide to condo and apartment water damage covers the same steps.

Roofs and storms

Summer thunderstorms bring wind-driven rain through failing roofs and flashing. In Chevy Chase, original slate roofs outlast the flashings and underlayment beneath them, and storm water enters at the roofline and tracks down into ceilings and walls. A hard freeze brings burst pipes in unheated rooms and along exterior walls.

• Water damage restoration: extraction, moisture mapping and structural drying to IICRC S500.
• Sewage and biohazard cleanup: Category 3 containment, removal of contaminated porous materials, antimicrobial treatment and drying.
• Mold remediation: IICRC S520 containment, negative air and HEPA filtration.
• Fire and smoke damage restoration: soot and smoke residue removal and odor work to IICRC S700.
• Storm damage restoration and reconstruction after the drying is done.

You are the customer and we bill you. We provide our photos, moisture readings and invoice to you and, at your request, your insurer. We do not interpret your policy, negotiate with your insurer, or represent you in your claim, and we are not public adjusters.

We do not publish prices, because the cost depends on the category of water, how much is wet, the materials involved and how many days the equipment runs. You receive a line-item estimate written in Xactimate with a written scope, and the demolition scope goes on paper before the saws start.

We work in Maryland under MD Home Improvement (MHIC) #167541, held by VA Water Damage LLC dba Restoration Doctor. Look any contractor up with the MHIC license search, including us. Our District license and IICRC certification are listed at the top of this page.